Access

London Museum
General Market
West Smithfield
London
EC1A 9AG

By train and Tube

Farringdon is the nearest station to the museum. It's served by the Elizabeth line, Thameslink, Circle, Hammersmith & City and Metropolitan.

There are step-free routes from the different Farringdon exits to the museum. If you're taking the Elizabeth line, the Barbican exit is the nearest to the museum.

By bus

Routes 17, 25, 40, and 63 all stop at the Snow Hill stop on Farringdon Road.

There are 14 Blue Badge parking spaces at the Smithfield car park. These are managed by the City of London and operate on a first-come, first-served basis.

There's a step-free route from the car park to the West Smithfield entrance, which is approximately 160m.

West Smithfield and Charterhouse Street are our step-free entrances. Both have automatic doors which operate on a sensor.

You’re welcome to borrow wheelchairs or mobility scooters during your visit. These operate on a first come first serve basis.

You can book them in advance by contacting our Box Office on [email protected] or you can ask one of our Hosts when you arrive at the museum.

Guide dogs and assistance dogs are very welcome at the museum, as long as they're well behaved and appropriately trained.

If your assistance animal is not a dog, please email in advance to check if they can come in with you.

There are self-contained cubicles for all genders, accessible toilets and baby changing facilities on each floor of the museum.

Our Changing Places facilities are on the Ground Floor, next to the West Smithfield entrance to the museum.

It's fully equipped with an adult-sized ceiling hoist and height-adjustable changing table, centrally placed toilet, grab rails and a privacy screen.

There's a tactile map on the information point in West Poultry Avenue.

Our Hosts are all trained in micro-sighted guiding and our audio description tours will be coming in 2027.

We have two different types of assistive listening technologies in the museum.

Auracast is used in the galleries. If your hearing aid isn't compatible with Auracast (which uses Bluetooth), we have receivers which you can use during your visit.

Induction loop is used in the shop, restaurants and in our Showspace.

There is BSL interpretation on most of the video displays in the galleries and d/Deaf-led BSL tours will be coming in 2027.

Whether you’re sensory seeking or want to avoid particular sensory experiences, our sensory map will help you identify where there are smells, loud noises, bright or dim lighting, and things you can touch.

This map will be updated as we learn more about how our new museum works to include more information on which areas are typically busier or quieter.

There is an access trolley in the museum where you can find lots of different sensory equipment. If it helps make our museum more comfortable for you, you can borrow:

• tinted glasses
• tinted visors
• ear defenders
• ear plugs
• weighted lap pads
• fidget tools

If you need help finding any of these sensory access tools, please ask a member of staff.

If you need to take a break from our galleries, you can find a quiet space in our Contemplation Room.

The Contemplation Room is for when you're looking for a quiet place away from the museum galleries. It's equipped with:

• comfortable seating
• a fully equipped ablution area
• prayer mats
• sensory access equipment like tinted glasses, ear defenders, blankets and sensory toys

Baby changing facilities are on every floor at the museum.

You’re welcome to breastfeed anywhere in the museum and our cafe team are able to warm bottles for you.

Please ask our staff to point you in the direction of our Contemplation Room if you’d prefer more privacy.